Frequently Asked Questions (FAQs)

At Conducive IT, our managed services are more than just help-desk support. We proactively monitor, maintain, and secure your IT infrastructure - including networks, servers, endpoints, backups, disaster recovery, cybersecurity defenses, and penetration testing. We act as your outsourced IT department so you can focus on running and growing your business.

Traditional “break/fix” means calling someone only when something breaks - and dealing with downtime, slow response, unpredictable costs, and reactive fixes. Managed IT is proactive: we monitor systems 24/7, apply regular updates and patches, enforce security policies, and prevent issues before they disrupt business operations. This prevents many problems before they surface, improving stability, security, and productivity.

Many SMBs don’t have the budget or need to maintain a full in-house IT team. Outsourcing to an MSP gives you access to expert-level skills, up-to-date cybersecurity tools, backup/disaster-recovery planning, and scalable IT support - often at a lower total cost than hiring and maintaining internal staff. You also benefit from 24/7 monitoring, predictable costs, and the ability to scale support as your business grows.

One of the major advantages of managed services is predictable pricing. Unlike hourly “break/fix” support, many MSPs - including Conducive IT - offer fixed-fee or subscription-based plans that bundle monitoring, maintenance, support, security, backups, and disaster recovery into one predictable monthly fee. This makes IT budgeting simpler and reduces the risk of unexpected costs when something goes wrong.

Yes. A reliable MSP not only provides around-the-clock monitoring and proactive maintenance but also offers responsive support when issues arise. Conducive IT can act as your full IT department - or augment your existing staff. We handle everything from help-desk tickets and on-site troubleshooting to disaster recovery and cybersecurity incidents.

Yes. As part of our managed services, Conducive IT provides robust backup and disaster recovery planning. We ensure your data is regularly backed up (on-site, off-site, cloud - whichever fits your needs) and that you have a clear recovery strategy in place. In the event of hardware failure, cyberattack, or natural disaster, we help restore operations to minimize downtime.

Absolutely. We prioritize cybersecurity, offering services like threat detection, firewall and endpoint protection, vulnerability assessments, and penetration testing. Our goal is to protect your business from evolving threats and ensure compliance - giving you greater security and peace of mind.

A trustworthy MSP should have experienced engineers, strong security knowledge, and a track record of serving clients similar to you. We encourage prospective clients to ask about certifications, past client references or case studies, response times, support models (onsite vs remote), and service-level agreements (SLAs). Conducive IT is committed to high standards and transparency.

Yes. Our managed services are designed to support flexible, distributed teams and multiple office locations. We make sure all devices, users, and sites are covered under the scope of service - whether on-premises, remote, or hybrid.

Getting started is easy. Contact us to schedule a free consultation and IT assessment. We’ll evaluate your current environment, discuss your business goals, and propose a tailored managed services plan - including cybersecurity, backups, disaster recovery, and ongoing support - designed for businesses in the Salt Lake Valley and Utah Valley.

Yes. Conducive IT provides fully managed VoIP phone systems for businesses in Salt Lake City, Salt Lake Valley, and Utah Valley. Our VoIP solutions deliver reliable call quality, advanced features, and seamless integration with your existing network and workflows. We handle system design, deployment, configuration, and ongoing support so your phones simply work.

Yes. Many of our VoIP service plans include the option to lease new IP phones, allowing businesses to avoid large upfront hardware costs. Leasing makes it easier to budget monthly expenses while ensuring your team has modern, reliable phone equipment. This approach also simplifies upgrades, replacements, and long-term maintenance.

VoIP phone systems offer greater flexibility, scalability, and cost efficiency compared to traditional landlines. Businesses benefit from features like mobile and remote calling, call routing, voicemail-to-email, auto attendants, and easy user management. VoIP also integrates well with modern cloud environments and supports remote and hybrid workforces.

When properly configured, VoIP can be highly secure. As a cybersecurity-focused MSP, Conducive IT ensures VoIP systems are protected using network segmentation, firewalls, encryption, monitoring, and access controls. We design VoIP deployments with security in mind to reduce risks such as toll fraud, call interception, and service disruption.

Zero Trust is a security model that assumes no user or device should be trusted by default — even if they are inside your network. Every access request must be verified, authenticated, and authorized. This approach significantly reduces the risk of data breaches, ransomware, and lateral movement by attackers, especially in modern cloud and remote-work environments.

Zero Trust limits access strictly to what users need to perform their jobs. By continuously verifying identity, device health, and context, businesses reduce the impact of compromised credentials or insider threats. This approach helps protect sensitive data, improves compliance posture, and strengthens overall cybersecurity resilience without relying solely on perimeter defenses.

Privileged Access Management (PAM) controls and monitors access to high-risk accounts such as administrators, IT staff, and service accounts. These accounts are often targeted by attackers because they provide elevated permissions. PAM ensures that privileged credentials are protected, tracked, and used only when absolutely necessary.

Just-In-Time (JIT) access grants elevated privileges only for a limited time and only when they are needed. Instead of permanent admin rights, users receive temporary access that automatically expires. This significantly reduces the attack surface and prevents misuse of privileged credentials.

Many cyberattacks succeed because attackers gain access to privileged accounts. PAM and JIT dramatically reduce this risk by limiting who has access, when access is granted, and how it is used. These controls also support compliance requirements by providing audit logs, accountability, and proof of access controls for sensitive systems.

No. Zero Trust and PAM complement traditional security tools rather than replace them. Antivirus, endpoint protection, and firewalls remain essential layers. Zero Trust and PAM add additional controls focused on identity, access, and privilege management — areas where many attacks originate today.

Zero Trust and PAM can be implemented in both existing and new environments. Conducive IT evaluates your current infrastructure and creates a phased approach that improves security without disrupting operations. This allows businesses to enhance protection while continuing to use the systems they already rely on.

When implemented correctly, Zero Trust and PAM improve security without negatively impacting productivity. Modern solutions are designed to work seamlessly in the background, minimizing friction while still enforcing strong access controls. In many cases, businesses experience improved clarity and fewer security-related disruptions.

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No. Small and medium-sized businesses are frequent targets because attackers assume weaker defenses. Zero Trust, PAM, and secure VoIP help reduce risk in a practical, scalable way. These solutions are designed to fit SMB environments and budgets while delivering enterprise-grade protection.

Conducive IT designs managed service plans that integrate VoIP, Zero Trust, PAM, cybersecurity, backups, and ongoing support into a unified strategy. This ensures your communication systems, users, and data are protected under a consistent security framework — not managed in silos.